Under US law Hot Spring must keep spare parts for 20 years, and alternative parts for every spa they’ve ever made.As Dale says, most of the company’s oldest competitors are less than six years old, often folding after each recession, leaving their customers with spas that can’t be serviced.With replacement parts always available, Hot Spring spas really are made to last. The company is the only one in the industry to have both their factory and distribution systems meet the quality control levels needed for the ISO9001 rating – an externally measured standard they’re proud to achieve.The NZ-US partnership has another quality control advantage for their customers.
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Dale with his wife Nerida and their two daughters enjoying time in one of NZ’s first portable spas. Image sourced from a product brochure circa 1989. As always, maintaining quality was at the top of his mind but Dale didn’t need to be concerned, because the US plant operated to an equally high standard.
However, a shortage of skilled labour meant he had to make the tough decision to move the manufacturing to the US. This meant that Dale could oversee the quality of every spa – the company had a low warranty rate that was similar to a high quality European car. Hot Spring spas were manufactured in NZ for 30 years.
Water can be in a spa for a year or two instead of having to be changed every month. ACE® Salt Water System – a patented salt water system that makes its own chemicals, with chlorine levels the same as drinking water.As well as the invention of the moving massager, which remains a top seller today, Hot Spring has been the first to bring out: The design innovation that first sparked Dale’s interest in Hot Spring has kept the company at the top of the portable spa industry. Customers can access the same standard of service, warranty and support anywhere in the world. Hot Spring spas are now sold through a network of dealerships in 220 countries. This arrangement, started on a handshake in Las Vegas, combined Hot Spring’s unique technology with Dale’s exporting knowledge, and led to expansion across NZ, Australia and Eastern Asia. Over a beer, we decided to do a joint venture.” “At the time they were the largest manufacturer of portable spas in the world – and they still are. It was there he started talking to the Sales Manager of the USA company Watkins Manufacturing Corporation, producers of Hot Spring Spas. To check out the latest international technology, Dale went to a pool and spa show in Las Vegas. He produced only two models and the technology was basic. Dale started manufacturing the first portable spa for NZ and Australia in 1980. A NZ-US partnershipĭale Paretovich, owner, founder and operator of Hot Spring NZ, says portable spas took off in NZ only five years after they first became available in California. The first Hot Spring spas manufactured and sold in NZ back in the 80s are still going today. While most spas are built to last only 3-4 years, Hot Spring Spas have been around for 40 years – and their pools are all designed to last just as long. Around since the beginning of portable spas, with a trusted history and an international reputation for innovation, Hot Spring is a New Zealand – USA partnership that’s become a global leader.
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